Need help with Carry?
We're here to help with questions about workout imports, workout tracking, Carry Premium, purchases, or your account.
Email: [email protected]
When contacting support, please describe what happened and, if helpful, include a screenshot of the issue.
Please do not send passwords, payment-card information, or other sensitive information.
Open Carry and select Add Program.
Choose the image or file containing your workout program. Carry will process the selected content and convert it into a structured workout program.
Workout formats can vary significantly.
If an import is incomplete or incorrect, verify that the workout information in the image or file is readable and try the import again.
If the problem continues, contact Carry Support.
Carry Premium subscriptions are billed and managed by Apple.
You can manage your subscription through your Apple Account's subscription settings.
If Carry does not recognize an active subscription, use Restore Purchases from the Carry Premium screen.